Put passengers at the centre of rail design

For a new generation of rail passengers a ‘good service’ is no longer enough. To meet passengers’ rising expectations, I think rail operators and transport planners need to focus on putting passengers at the centre of design.

In many developed economies, the essential challenges of rail safety and punctuality have been largely addressed. So rail operators’ new challenge is how to deliver on two fronts: meeting growing passenger numbers while delivering a customer experience that delights.

Stephen Bennett

I am a member of Arup’s transport consulting team based in London working on public transport strategy and planning projects. I...

Browse /

by Themes /

Thames Barrier

By introducing the dimension of time into the...

Paul Davies

Paul Davies

13 April 2017 / 6 Comment(s)

Inside the Singapore Sports Hub

When a sports team moves to a new stadium, often...

Andrew Edge

Andrew Edge

10 April 2017 / 4 Comment(s)

Living roof in Mayfair, London.

Natural cliffs in the landscape play home to a...

Tessa Brunette

Tessa Brunette

06 April 2017 / 3 Comment(s)

3D printed Daedalus Pavilion

Designers’ novel thinking about data,...

Alvise Simondetti

Alvise Simondetti

30 March 2017 / 6 Comment(s)

Arup team in Honk Kong Dragon Boat Festival

Building Information Modelling (BIM) Champion is...

Ammar Azzouz

Ammar Azzouz

27 March 2017 / 0 Comment(s)

Group of people holding pinwheels with wind turbines in the background.

A viable energy future is one that is owned by...

Ida Karlsson

Ida Karlsson

23 March 2017 / 2 Comment(s)

Hurricane Sandy newspaper headline collage

I think organisations need to plan and prepare...

Maria Sunyer Pinya

Maria Sunyer Pinya

16 March 2017 / 0 Comment(s)

Beijing bicycle rental

Since I wrote about Beijing’s pollution...

Chas Pope

Chas Pope

09 March 2017 / 2 Comment(s)

Sheep all standing together, looking the same way - not challenging the status quo.

Education providers at all levels have a duty to...

Mei-Yee Man Oram

Mei-Yee Man Oram

02 March 2017 / 0 Comment(s)

'Bosco Verticale' apartment buildings in Milan.

Why are some architects scared to use vegetation...

Alistair Law

Alistair Law

16 February 2017 / 4 Comment(s)

Image of cars - nose to tail

Journalists like to claim that we’ve...

Ryan Falconer

Ryan Falconer

09 February 2017 / 5 Comment(s)

Young girl shows an elderly lady how to operate a laptop. CC photo by Michael Mandiberg.

‘Designing cities for all’ is easy to...

Samuel Williams

Samuel Williams

26 January 2017 / 16 Comment(s)

Refugee camp in Greece

Migration is a natural human phenomenon, but not...

Serena Girani

Serena Girani

19 January 2017 / 8 Comment(s)

Sage Gateshead, a concert venue (arena) and centre for musical education.

In my view, while infrastructure and services are...

Matthew Atwood

Matthew Atwood

12 January 2017 / 4 Comment(s)

Water treatment works

It’s the most essential element to human...

Chris Luebkeman

Chris Luebkeman

09 January 2017 / 3 Comment(s)

Inside the terminal building of Ben Gurion International Airport

In airports effective stakeholder collaboration...

Marco Boettcher

Marco Boettcher

05 January 2017 / 5 Comment(s)

Tram on Santos Valongo waterfront

Is the Sustainable Urban Development model still...

Ghaith Tibi

Ghaith Tibi

22 December 2016 / 3 Comment(s)

Power station in operation

A common problem government regulators have to...

Sergey Rozhenko

Sergey Rozhenko

21 December 2016 / 2 Comment(s)

Branch and leaf structure in close up

I believe that if engineers drew more inspiration...

Michele Mak

Michele Mak

15 December 2016 / 8 Comment(s)

Chart showing Energy and Climate Change related Google search results in Dec 2016

Climate Change has received the biggest internet...

Szilvia Doczi

Szilvia Doczi

14 December 2016 / 5 Comment(s)

Urban wetland, London Wetland Centre

Since the dawn of civilisation, settlements and...

Phil Denton

Phil Denton

08 December 2016 / 2 Comment(s)

UK container port (Southampton)

Over 80% of the world’s products and...

Ana Ulanovsky

Ana Ulanovsky

01 December 2016 / 0 Comment(s)

Chart showing seismic activity in the central Pacific area

The creative and productive possibilities offered...

Josh Symonds

Josh Symonds

24 November 2016 / 5 Comment(s)

Sewage treatment plant on the Isle of Man

Worldwide, there is a growing understanding of...

Martin Shouler

Martin Shouler

17 November 2016 / 7 Comment(s)

Affordable housing on a brownfield site.

A long-term lack of house building, and a...

Duncan Laird

Duncan Laird

10 November 2016 / 5 Comment(s)

Mixed use street scene: walkers, cyclist and car

Roads largely define the shape and operation of...

Maram Balash

Maram Balash

03 November 2016 / 12 Comment(s)

Achieving resilient power and clean air

In designing a building’s energy system,...

Christine McHugh

Christine McHugh

27 October 2016 / 5 Comment(s)

Organising for success: city resilience needs collaboration

Habitat III is the Third United Nations...

Laura Frost

Laura Frost

20 October 2016 / 1 Comment(s)

Habitat III calls for sustainability for all

Since its original Habitat I declaration, signed...

Sachin Bhoite

Sachin Bhoite

17 October 2016 / 0 Comment(s)

Systemic risks of interconnected infrastructure

Today’s infrastructure networks are...

Oliver Pritchard

Oliver Pritchard

13 October 2016 / 0 Comment(s)

Thoughts /

The best solutions can only come about by continually listening, learning and challenging. That’s why we’ve created Thoughts - a place for experts, practitioners and enthusiasts to talk about the issues affecting the built environment now and in the future. Please join us.